COVID-19 Q&A

Reception

Do I have to wear a face mask in the hotel?
Yes, the new regulation makes it compulsory to wear a mask inside the hotel in all public areas.

Is valet parking still available?
Yes, it is. Our team members comply with the obliged safety measures, but you can always decide to park the car yourself.

Will you still take care of my luggage?
We wouldn’t expect you to carry your own bags so of course but will do so with team members wearing gloves and face masks.

How do I check in and keep a safe distance?
We will make you as welcome as ever to do so, but with wearing a mask and behind a plexi-glass screen in order to protect you and our team members.

What happens with my reservation if I cancel?
We will do everything possible to make sure that we take care of you if you can’t make use of your reservation and do our best to find a solution for you but would also recommend that you put in place travel insurance for possible Covid infection or quarantine.

Can I still pay in cash?
Yes, you can, nevertheless we would prefer contactless or card payments whenever possible for our and your safety.

 

Housekeeping  

Will housekeeping clean my room during my stay?
Yes, we offer a daily room cleaning service. The team members wearing gloves and face masks.

Will staff into my room when I’m present
No our staff will never come into your room in order to ensure your personal safety.

 

Spa

Do I have to wear a mask in the spa?
Yes. Masks are mandatory in the entrance area, wardrobes, lounges & relaxation rooms. No masks are required in the pools, sauna, steam bath and the fitness room. Please observe the safety distance and the maximum number of people all the time!

Do I have to reserve for the spa?
Yes. To ensure that the maximum number of people in the SPA area can be observed, a spa-spot of 1.5h per day has to be reserved in advance or by check-in. Please let us know if we can assist you.

Can I still visit your SPA as an external guest?
If you would like to book a treatment you are very welcome. Nevertheless, the SPA area will only be available for our house guests until further notice.

 

Restaurant & Bar:

When am I allowed to remove the mask?
Masks are not required as soon as you sit at the table or in a lounge in the lobby or winter garden. Standing places at the bar are not permitted anymore.

Are there any special regulations for breakfast in the restaurant?
Yes. Please wait at the restaurant entrance until one of our staffs shows you to your table.
The rush hours are between 08.45 - 10.00 o'clock, we recommend you to enjoy your breakfast before or after to avoid waiting times.

Can we still have dinner in the restaurant
We have a very spacious restaurant and can ensure that every table will be at least 2 m apart from each other. We recommend to reserve a table in advance!

Where can we have lunch
The axe bar will be open from 12.00 pm.  Room service will also be available with a surcharge.

 

The detailed protection concept is available for you on request.
Thanks for your cooperation!

We wish you a splendid time at The Cambrian!

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